TERMS AND CONDITIONS OF SERVICE
1. General Provisions
The State Philharmonic of Mongolia (hereinafter referred to as the “Philharmonic”) provides the public with information about its concerts, performances, and other events (collectively referred to as “Events”) through its official website at www.philharmonic.mn (hereinafter referred to as the “Website”), and enables users to reserve and purchase tickets online (hereinafter referred to as “Tickets”).
These Terms and Conditions govern the relationship arising from the reservation and purchase of Tickets for concerts, performances, and other Events through the Website.
Users are required to read and fully familiarize themselves with these Terms and Conditions and the Privacy Policy before registering on the Website or reserving Tickets. By clicking the “I Agree” button, Users acknowledge that they have read and fully accepted these Terms and Conditions.
Users who do not agree to these Terms and Conditions have the right to refrain from using the Website. In such cases, they will not be able to reserve or purchase Tickets through the Website.
The following terms used in these Terms and Conditions shall have the meanings set out below:
“Website” means the official website of the Philharmonic at www.philharmonic.mn, which provides information about Events and enables the online reservation and purchase of Tickets.
“User” means a legally competent individual or a legal entity that accepts these Terms and Conditions and uses the Website.
“Ticket” means a physical or electronic document evidencing the right to attend a specific Event.
“Event” means any concert, performance, show, or other event organized by the Philharmonic.
“Electronic Authentication Credentials” means the username, password, one-time verification code, and other electronic data used to authenticate a User’s identity.
2. Rights and Obligations of Users
2.1. Users shall have the right to:
2.1.1. Receive accurate and clear information about concerts, performances, and other Events.
2.1.2. Review the Ticket prices, seating categories, dates, times, venues, and other relevant information before making a purchase.
2.1.3. Check the details of purchased Tickets.
2.1.4. Attend the relevant Event in accordance with the purchased Ticket.
2.1.5. Submit comments, suggestions, requests, and complaints to the Philharmonic regarding the quality of its services and matters related to Events.
2.1.6. Exercise any other rights provided for under applicable laws and regulations.
2.2. Users shall be obliged to:
2.2.1. Provide accurate personal and other required information when reserving or purchasing Tickets.
2.2.2. Check and verify the details of purchased Tickets, including the Event date, time, and seat number.
2.2.3. Comply with the rules and regulations of the performance venue, applicable safety and fire safety requirements, and the lawful instructions of authorized staff.
2.2.4. Refrain from interfering with other audience members’ right to enjoy the performance or compromising their comfort.
2.2.5. Use the venue and the Philharmonic’s property responsibly and compensate for any damage caused intentionally or negligently, in accordance with applicable laws and regulations.
2.2.6. Assume responsibility for risks associated with sharing Ticket or reservation information with third parties.
2.2.7. Arrive at the venue and take their seats before the Event begins.
2.2.8. Refrain from interfering with the normal operation of the Philharmonic’s concerts, performances, and other Events.
3. Ticket Reservations and Purchases
3.1. Users may reserve and purchase Tickets through the Philharmonic’s official Website, mobile application, if available, and other authorized channels.
3.2. Before completing a purchase, Users must review the Ticket prices, seating arrangements, Event date and time, and all other applicable conditions.
3.3. A reservation shall be confirmed upon receipt of full payment, after which an electronic Ticket and/or QR code shall be issued.
3.4. Users are responsible for keeping their Tickets and QR codes secure. Unauthorized copying, reproduction, or transfer of Tickets or QR codes is prohibited.
3.5. The Philharmonic shall not be responsible for consequences arising from incorrect information provided by the User.
4. Ticket Refunds
4.1. Depending on the applicable conditions established by the Event organizer, Tickets for certain Events may be non-refundable and non-exchangeable.
4.2. Ticket refunds may be requested under the following circumstances:
4.2.1. Cancellation of an Event by the organizer.
4.2.2. A refund request initiated by the purchaser.
4.3. Event Cancellation by the Organizer
If the organizer cancels an Event, the relevant staff member of the State Philharmonic shall notify Ticket purchasers using the telephone number and email address provided at the time of purchase.
At the User’s request, the Ticket may be exchanged for a Ticket to another concert or Event, or the purchase price may be refunded.
4.4. Refunds Requested by the Purchaser
4.4.1. Users may request a refund for purchased Tickets subject to the applicable deadlines and conditions set out below.
4.4.2. If a refund request is submitted at least 24 hours before the Event begins, the Ticket may be refunded subject to an 8% deduction from the purchase price.
4.4.3. If a refund request is submitted within the 23 hours and 59 minutes preceding the Event, the Ticket may be refunded subject to a 20% deduction from the purchase price. Refund requests submitted after the Event has begun will not be accepted.
4.4.4. To request a Ticket refund, Users must contact the State Philharmonic at info@philharmonic.mn or by telephone at 7011-8012 and provide the following information:
Reservation number
Telephone number used for the original reservation
Bank account number
Name of the bank
Name of the bank account holder
4.5. Refund Payment
Refunds shall be transferred only to the bank account of the original purchaser. To protect the User’s security and verify the legitimacy of the request, the Philharmonic may ask additional verification questions.
4.6. Refund Processing Time
Once the User’s identity has been verified and any discrepancies in the reservation or payment amount have been resolved, the refund shall be transferred to the relevant bank account within three business days.
Transactions requiring additional verification with the bank shall be reviewed by the next business day. The actual transfer may be delayed depending on the bank’s response.
5. Rules of Conduct at the Performance Venue
5.1. Mobile phones and other devices that may produce sound must be switched to silent mode during performances.
5.2. Users must refrain from speaking loudly, disturbing other audience members, leaving their seats unnecessarily, or moving around the auditorium during a performance.
5.3. Photography, audio recording, and video recording during a performance may be prohibited depending on the artistic and organizational requirements of the particular Event.
5.4. The use of professional cameras, lighting equipment, and audio recording equipment without the Philharmonic’s prior authorization is prohibited.
5.5. Users must not take photographs using flash or use screen lighting in a manner that may disturb other audience members.
5.6. Entry to the venue while under the influence of alcohol, narcotic substances, or psychotropic substances is prohibited. Threatening the safety of others or engaging in disorderly conduct is also prohibited.
5.7. Weapons, sharp-edged objects, fire hazards, and other items that may pose a risk to the safety of others are prohibited inside the venue.
5.8. Users must comply with the lawful safety-related instructions of the Philharmonic’s staff, security personnel, and Event organizers.
5.9. In the event of a violation of these rules, the Philharmonic may take appropriate measures, including requiring the User to leave the venue. Ticket refunds may be refused in such circumstances, subject to applicable laws and regulations.
6. Photography, Audio and Video Recording
6.1. The Philharmonic may take photographs and make audio and video recordings during concerts, performances, and other Events for operational, documentation, and promotional purposes.
6.2. Users attending an Event may incidentally appear in general photographs or video recordings taken during that Event.
6.3. The Philharmonic may use such photographs and recordings for promotional and informational purposes, reporting, and archival purposes.
6.4. Users must not take photographs or make recordings in a manner that infringes upon the privacy, rights, or reputation of other audience members.
7. Feedback, Requests, and Complaints
7.1. Users may submit feedback, requests, and complaints concerning the Philharmonic’s services, Events, Ticket sales, or staff conduct through the Philharmonic’s official Website, email, telephone, social media channels, or in person.
7.2. When submitting feedback or a complaint, Users must provide accurate information relating to the matter and, where necessary, supporting documentation, including the Ticket number, Event date, payment receipt, and other relevant evidence.
7.3. The Philharmonic shall receive and handle feedback, requests, and complaints in accordance with its applicable procedures, respond within a reasonable period, and provide relevant information where necessary.
7.4. When submitting feedback or complaints, Users must refrain from infringing upon the dignity or reputation of others, disseminating false information, or intentionally disrupting the normal operations of the Philharmonic.
7.5. All feedback and complaints shall be handled in accordance with applicable laws and regulations.
8. Protection of User Information and Privacy
8.1. The collection, processing, use, and protection of User information shall be governed by the Philharmonic’s Privacy Policy.
9. Liability
9.1. The Philharmonic shall be liable, in accordance with applicable laws and regulations, for damage caused to Users as a result of its own wrongful acts or omissions.
9.2. Users shall be liable, in accordance with applicable laws and regulations, for damage caused to the Philharmonic or third parties as a result of their own wrongful acts or omissions.
9.3. Users shall assume responsibility for risks arising from the loss or deletion of Tickets, the transfer of Tickets to third parties, or the improper use of Ticket information.
9.4. Users who intentionally or negligently damage the venue, equipment, or other property shall compensate for the resulting damage in accordance with applicable laws and regulations.
9.5. Liability relating to the Philharmonic’s services shall be determined in accordance with the nature of the relevant service and applicable laws and regulations.
10. Force Majeure and Unforeseen Circumstances
10.1. If an Event cannot be held due to circumstances beyond the control of the parties that could not reasonably have been foreseen, the Philharmonic shall inform Users of the situation through available communication channels.
10.2. Such circumstances may include natural disasters, fires, earthquakes, floods, severe storms, infectious diseases, quarantine measures, war, armed conflict, decisions of competent government authorities, major power or utility failures, significant information technology disruptions, and other circumstances beyond the parties’ control.
10.3. If the date, time, or venue of an Event changes due to force majeure or other qualifying circumstances, the Philharmonic shall notify Users through its official communication channels.
10.4. In such circumstances, the validity of Tickets, refunds, exchanges, and other related matters shall be resolved by the Philharmonic in accordance with the circumstances and applicable laws and regulations.
11. Amendments to These Terms and Conditions
11.1. The Philharmonic may amend or supplement these Terms and Conditions in connection with changes in its operations, amendments to applicable laws and regulations, or improvements to its services.
11.2. Any amendments or supplements to these Terms and Conditions shall be published on the Philharmonic’s official Website and/or communicated to the public through other official information channels.
11.3. Unless otherwise specified in these Terms and Conditions, the revised Terms and Conditions shall take effect on the date they are published or announced to the public.
12. Dispute Resolution
12.1. The parties shall endeavor to resolve any disagreements or disputes arising in connection with these Terms and Conditions through mutual consultation and amicable settlement.
12.2. If a dispute cannot be resolved amicably, it shall be resolved in accordance with the applicable laws and regulations of Mongolia.
12.3. These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Mongolia.
13. Contact Information
13.1. For inquiries, please contact the State Philharmonic of Mongolia through its official Facebook page or by telephone at 7011-8012.
13.2. Official Website: www.philharmonic.mn
13.3. Feedback, requests, complaints, and service-related inquiries may be submitted through the Philharmonic’s official Website and other official communication channels.